Privacy policy

Scented Flames - Privacy Policy 

 

Last updated: November 7, 2025

Scented Flames operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Scented Flames is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

 

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable Pakistani law:

  • Contact Details: Your name, address, billing address, shipping address, phone number, and email address.

  • Financial Information: Credit card, debit card, and financial account numbers, transaction details, form of payment, and payment confirmation.

  • Account Information: Your username, password, security questions, preferences, and settings.

  • Transaction Information: The items you view, purchase, return, or exchange, and your past transactions.

  • Communications: Information you include when contacting us (e.g., customer support inquiries).

  • Device Information: Information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage Information: Information regarding your interaction with the Services, including how and when you navigate the Services.

 

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you: When you create an account, visit or use the Services, or communicate with us.

  • Automatically through the Services: From your device when you use our services, and through the use of cookies and similar technologies.

  • From our service providers: When they collect or process your personal information on our behalf (e.g., payment processors).

  • From our partners or other third parties.

 

How We Use Your Personal Information

We may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services: To process your payments, fulfill your orders, manage your account, arrange shipping, facilitate returns/exchanges, and create a customized shopping experience.

  • Marketing and Advertising: To send marketing, advertising, and promotional communications (by email, text message, or postal mail) and to show you online advertisements.

  • Security and Fraud Prevention: To authenticate your account, provide a secure experience, and detect/investigate possible fraudulent or illegal activity.

  • Communicating with You: To provide customer support and maintain our business relationship.

  • Legal Reasons: To comply with applicable laws of Pakistan or respond to valid legal processes, and to enforce or investigate potential violations of our terms or policies.

 

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

  • With Shopify and Vendors: Parties who perform services on our behalf (e.g., IT management, payment processing, shipping, customer support).

  • With Business and Marketing Partners: To provide marketing services and advertise to you, which may include using data based on your online activity.

  • When you Consent: When you direct or request us to disclose certain information (e.g., through social media login integrations).

  • In Legal/Business Contexts: In connection with a merger or bankruptcy, to comply with legal obligations (including court orders or government requests in Pakistan), or to protect our rights and the rights of our users.

 

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services. Information you submit will be transmitted to and shared with Shopify and other third parties who may be located outside of Pakistan (International Transfers section applies).

  • To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy.

  • Depending on where you live, you may exercise certain rights with respect to your personal information via the [Shopify Privacy Portal Link].

 

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in Pakistan (18 years). If you are the parent or guardian of a child who has provided us with their personal information, please contact us to request that it be deleted.

 

Security and Retention of Your Information

We take reasonable security measures to protect your personal information. However, no security measures are perfect or impenetrable. We retain your personal information for as long as necessary to maintain your account, provide you with Services, comply with legal obligations, or enforce applicable contracts and policies.

 

Your Rights and Choices

In Pakistan, while comprehensive data protection laws are currently developing, we adhere to international best practices. Depending on the context and applicable law, you may have some or all of the following rights in relation to your personal information:

  • Right to Access/Know: You may request access to the personal information we hold about you.

  • Right to Correct: You may request that we correct inaccurate personal information we maintain about you.

  • Right to Delete: You may request that we delete personal information we maintain about you.

  • Managing Communication Preferences: You may opt out of receiving promotional emails at any time by using the unsubscribe option in the emails.

You may exercise any of these rights by contacting us using the details provided below. We will respond to your request in a timely manner.

 

International Transfers

Please note that we may transfer, store, and process your personal information outside of Pakistan, including to the servers and systems operated by Shopify and its global partners. We take steps to ensure your personal information is protected in accordance with this Privacy Policy and international standards.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required.

 

📞 Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

  • Email: contact@thescentedflames.com.

  • Address:  B-003 (North Tower), Lakhani Presidency,  Colachi Society, Dalmia Road, Karachi

For the purpose of applicable data protection standards, we are the data controller of your personal information.