Terms & Conditions

Effective Date: 01 November 2025
Business Name: Scented Flames
Governing Law: Islamic Republic of Pakistan

Welcome to Scented Flames. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions, which are governed by the laws of Pakistan.

1. General Conditions

• Amendments: All product information, prices, and availability are subject to change without prior notice.

• Order Refusal: We reserve the right to cancel or refuse any order in case of incorrect pricing, product unavailability, or suspected fraudulent activity.

• Eligibility: You must be 18 years or older, or have the consent of a legal guardian, to make a purchase from this website.

2. Orders & Payments

• Confirmation: Orders are confirmed upon successful completion of payment.

• Security: All transactions are processed securely through verified third-party payment gateways operating in Pakistan, or via Cash on Delivery (COD) where applicable.

• Pricing: Prices displayed include applicable Sales Tax (GST) and other charges as required by Pakistani law. Prices exclude any customs duties or import taxes, should the customer arrange for international shipping themselves.

3. Shipping & Delivery (Pakistan Operations)

• Processing & Shipment: Orders are processed and shipped from our operational base in Karachi, Pakistan.

• Delivery: Delivery time may vary depending on the destination within Pakistan, logistical operations, and courier service performance.

• Accuracy: Customers are solely responsible for providing accurate and complete shipping information, including a precise address and contact number for delivery in Pakistan.

4. Returns, Exchanges & Refunds

• Policy Reference: This section must be read in conjunction with our separate, detailed Return & Refund Policy.

• Time Frame: Return or exchange requests must be made within 30 days of receiving the order (as specified in your policy).

• Condition: Items must be unused, undamaged, unlit, and in their original packaging, as per the eligibility criteria in our Return Policy.

• Cost: Return shipping costs may be borne by the customer unless the item received is defective, damaged, or incorrect.

• Processing: Refunds will be processed after the returned product has been received and inspected, as per the timelines stated in our Return Policy.

5. Intellectual Property

• Ownership: All content on this website—including text, images, logos, product information, and design—is the exclusive property of Scented Flames and is protected by Pakistani copyright and intellectual property laws.

• Restrictions: Content may not be copied, reproduced, or distributed without the express prior written consent of Scented Flames.

6. Limitation of Liability

Scented Flames is not liable for indirect, incidental, or consequential damages arising from the use of its website or products, except where liability is mandated by applicable Pakistani law. This includes, but is not limited to, damages resulting from misuse or negligence in lighting our candle products.

7. Governing Law & Dispute Resolution

• Governing Law: These Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan.

• Consumer Protection: For all consumers in Pakistan, applicable provincial and federal Consumer Protection Laws (e.g., the Consumer Protection Act, and the Consumer Protection (E-Commerce) Rules 2020) shall apply.

• Disputes: Any dispute or claim arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Karachi, Sindh, Pakistan.

8. Contact Us

For any questions regarding these Terms & Conditions, please contact us:

• 📧 Email: contact@thescentedflames.com

• 📍 Address:  B-003 (North Tower), Lakhani Presidency,  Colachi Society, Dalmia Road, Karachi

• 🌐 Website: thescentedflames.com